All email programs are going to need these basic pieces of information:

  1. Email Address: This is the name you've created in Mail Manager followed by @ and your domain name. For example: me@mydomain.com

  2. User Name: This is the name of the email box (to the left of the @ symbol). This is also known as your User ID, User Name, Mailbox Name depending on the program you're using.

  3. Your Password: This is the password you've assigned to the email box using the Mail Manager.

  4. POP Server: Simply use your domain name, for example mydomain.com. This is also known as your incoming server.

  5. Server type: This is usually a choice between POP, POP3 and IMAP. We recommend the first two unless you already know that you're using IMAP.

  6. SMTP Server: This is provided by your ISP (Internet Service Provider). If they do not provide an SMTP server, using your domain name 'might' work but this is not recommended.

Setting Up Outlook 2000  
1. Open the Accounts view.

Because you can set up as many mail accounts as you want, the Internet Accounts dialog box displays all your account information. To open it, have Outlook opened and choose Tools --> Accounts from the menu bar.

 

 
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2. Create a new account.

The Internet Accounts dialog box has three tabs at the top. Click Mail to see only your mail accounts.  Choose Add to start creating a new account.

 

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3. Answer the Wizard's Questions.

Answer the questions on each page of the Internet Connection Wizard , choosing the Next button to move from one question to the next.

 

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4. Enter Your Server Names.

You may have to verify some of the wizard's questions. In particular, you need to fill in what your POP server and SMTP server names should be. Your pop server (incoming mail) is yourdomain.com (where you would put in your own domain name information) and your SMTP server (outgoing mail) should  be the one your ISP (Internet Service Provider) uses. This information is essential if Outlook is to properly connect to your mail account for sending and retrieving mail. To find the information for your ISP, you will need to call them or look for the information on their website.

NOTE: On the incoming POP settings, do not check the box that says "this server requires an encrypted SSL connection".

 

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5. Enter Your Logon Name.

In this section you will need to enter the username and password of the account that you are trying to check.

Example: If I want to check me@mydomain.com the username will be me and the password will be the one I set in the Control Panel/Main Manager for my domain hosted by Khimaira.

 

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6. Choose a Connection

Select the kind of Internet connection that your computer uses. It's often convenient to select "Connect Using My Local Area Network", even if you use a modem to connect to the Internet.

 

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7. Set a Default Account


If you want to make your new account the default for sending email, select the account name and click the Set as Default button.

 

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HAVING PROBLEMS?

What else do I need to know about email?
  • You have to set up your domain mailbox first - Mailbox Basics and Mailbox Overview

    Can you receive mail, but have a problem sending it?
     
  • If you have problems sending mail when using your ISP's SMTP server information, you can try using your domain name, which is the same setting as the POP server. However, using your ISP's SMTP server is more efficient and the recommended setting. Also, some ISPs require that you use their SMTP server settings and will block other SMTP servers.
     
  • POP before SMTP Authentication: For security purposes, our SMTP server requires that you first "pop" the mail from your mailbox, which properly validates your IP address. After this, you will have a 15 minute period in which to send mail using our SMTP server. If Outlook is set to pop mail from the server every 14 minutes or less, it will automatically keep the session open.

    All that means is that you should connect to your mailbox with username and password first before you hit the "Send" mail button. In Outlook you do this by hitting the "Send/Receive" button - that's it!

    In some email clients, there is an option under SMTP settings to " log into incoming mail server before sending mail" and/or "my outgoing SMTP server requires authentication."