All email programs are going to need these basic pieces of information:

  1. Email Address: This is the name you've created in Mail Manager followed by @ and your domain name. For example: me@mydomain.com

  2. User Name: This is the name of the email box (to the left of the @ symbol). This is also known as your User ID, User Name, Mailbox Name depending on the program you're using.

  3. Your Password: This is the password you've assigned to the email box using the Mail Manager.

  4. POP Server: Simply use your domain name, for example mydomain.com. This is also known as your incoming server.

  5. Server type: This is usually a choice between POP, POP3 and IMAP. We recommend the first two unless you already know that you're using IMAP.

  6. SMTP Server: This is provided by your ISP (Internet Service Provider). If they do not provide an SMTP server, using your domain name 'might' work but this is not recommended.

Setting Up Outlook 2003

After you have set up an email box on your account, you can access it using an email client program like Outlook.

  1. Open Outlook and select Accounts from the Tools menu at the top.


  2. Click the radio button for "Add a new e-mail account"


  3. Select POP3 and click Next


  4. Enter the information for your account.
    "Your Name:" is generally just your first and last name.
    "E-mail Address:" is the email address you've set up (or are going to set up) in Mail Manager.
    "Incoming mail server (POP3):" is simply your domain name
    "Outgoing mail server (SMTP):" is usually the SMTP server name provided to you by your ISP. We recommend using your ISP's SMTP server first and if that doesn't work, you can use your own domain name. However, using your own domain name will not work if your ISP is blocking the use of third party SMTP servers.
    "User Name:" is the name before the @ symbol in the address you've created in Mail Manager.
    "Password:" is the password you've used when creating the email address in Mail Manager.
    NOTE: Using the "Test Account Settings" will generate an error. We suggest not using it.
    Now click "Next"
    1. "Your Name:" is generally just your first and last name, but can be whatever you want
    2. "E-mail Address:" is the email address you've set up in Mail Manager.
    3. "Incoming mail server (POP3):" is simply your domain name
    4. "Outgoing mail server (SMTP):" is usually the SMTP server name provided to you by your ISP. We recommend using your ISP's SMTP server first and if that doesn't work, you can use your own domain name. However, using your own domain name will not work if your ISP is blocking the use of third party SMTP servers. See help notes below.
    5. "User Name:" is the name before the @ symbol in the address you've created in Mail Manager.
    6. "Password:" is the password you've used when creating the email address in Mail Manager.
    7. NOTE: Using the "Test Account Settings" will generate an error. We suggest not using it.
    8. Now click "Next"
  5. You're now ready to send and receive your email.

HAVING PROBLEMS?

What else do I need to know about email?

  • You have to set up your domain mailbox first - Mailbox Basics and Mailbox Overview

    Can you receive mail, but have a problem sending it?

  • If you have problems sending mail when using your ISP's SMTP server information, you can try using your domain name, which is the same setting as the POP server. However, using your ISP's SMTP server is more efficient and the recommended setting. Also, some ISPs require that you use their SMTP server settings and will block other SMTP servers.

  • POP before SMTP Authentication: For security purposes, our SMTP server requires that you first "pop" the mail from your mailbox, which properly validates your IP address. After this, you will have a 15 minute period in which to send mail using our SMTP server. If Outlook is set to pop mail from the server every 14 minutes or less, it will automatically keep the session open.

    All that means is that you should connect to your mailbox with username and password first before you hit the "Send" mail button. In Outlook you do this by hitting the "Send/Receive" button - that's it!

    In some email clients, there is an option under SMTP settings to " log into incoming mail server before sending mail" and/or "my outgoing SMTP server requires authentication."