Troubleshooting

Tech SupportSo we can assist you as completely and as promptly as possible, please provide us with sufficient information.

95% of the hosting related questions we receive are already answered in materials on this site. So, please check to see if the information you need is already available for your immediate access.

FYI

  • The username will be your primary account email.
  • If you have lost your password (which may or may not be the same as your control panel password), you can request a password reset at the client login page.
  • If you pay your invoice in your client interface, it will be immediately credited.
  • Other payments are applied manually and will not show until payment is received and posted.
  • Keep your account contact information up to date so that you will receive important client information!

IMPORTANT:

If you have other questions, please provide us with the followings basic information when you contact us, so that we can assist:Staff in front of computers

  • Name
  • Domain name
  • Telephone number
  • The specific problem (and any error messages you are receiving)
  • What you have tried to do to resolve the problem; and any other details that might be helpful.

We’ll do our best to help you diagnose the problem and provide solutions!